Aretex (ah-ri-tey-ks) meaning functioning excellence. Our moral calling to "CARE..COMMIT..CONSIST!!" encapsulates our pursuit in caring for growth potential, committing to improve efficiency and consistently create better experiences.

We are an end-to-end maintenance service provider for smart home automation owners, offering periodic care plans with flexible duration's; for prolonged safety, comfort and convenience.

We assist System Integrators Partner Network to honour one's brand value and achieve the maximum customer retention rate.

Benefits:

Proactive maintenance & complete coordination with third-party vendors for complete end-to-end support

Breakdown visits' turn-around-times within 18-36 hours (Premium subscribers)

Improved efficacy and lifespan of 10+ years with well-engineered system

Achieve prolonged comfort, convenience and safety, with statutory preventive measures and timely updates

*24x7x365 on-call and site support available (Premium subscribers)

Embrace new user experience possibilities with strategized recommendations, leading user's demands seeded from rapid pace of technological shifts

Minimal OPex counters huge installation CAPex

Proportionate ever-growing customer base and its retention rate with challenging maintenance service

Leverage on customer acquisition cost with improved referral rates, and respect integrity with once a customer always a customer, motto

Prompt local support during breakdowns uplifts trust and loyalty, honouring one’s brand value

About us :

With over 50+ years of collective team experience in smart home automation industry, our technicians & engineers are well qualified, competent and capable to work on multiple systems like KNX, Crestron, Control4, CasaDigi, Casambi, RTI, Dynalite, Lutron, Dynalite, Raylogic, Helvar, Mode Lighting, Savant, LogicMachine & DMX.

We are KNX Partner, Certified Casambi Commissioning/Service Partner and iRidi Certified Specialist. We are also active members of CEDIA and INBAC, well-known associations in smart home and building automation industry..

With a lot of interaction and extensive swotting, we are currently exploring couple of interesting opportunities in the market. One, is Driver Development for OEMs/Distributors and Platform Owners ensuring a full thorough third-party integration with a more intuitive, convenient and easier programming flow. Software module coded for a Platform fully integrated with a third-party system, plays a critical role especially for niche applications and new entrants into the market.

Other, is Technical Consultancy to the System Integrators for their complex projects involving multiple systems multi-protocol cross-platform integration. A strong technical support from a well planned Design with Commissioning in such projects is an important aspect to reduce on-site deployment.

Periodic Care Plans (PCP) :

We offer maintenance service contract with flexible durations as per below mentioned PCP options. From a basic starter plan of 6 months, a regular plan of 12 months, to a more premium plan of 24 months. Customized duration based on special requirement is available too.

Contact Us

Please feel free to connect with us via any of below convenient means.

Address: 91 SpringBoard Vikhroli, 06 GBD, Gate no. 2B, L.B.S. Marg, Vikhroli West, Mumbai 400079, MH, IN

WhatsApp: +919869704706

Email: care@aretex.in

Frequently asked questions

Why the need of maintenance after already investing huge amount for smart home installation ?

Lifespan of a well known smart home automation brand is more than 10 years. However, there are installations running fine up and above 15 years and even close to 20 years. Here, system maintenance plays an important role to improve system's efficiency and lifespan. Another point is to use the system differently with possible iterations in software for a longer period of time, with newer updates. System up-gradation to adapt the latest market trends and rapid technological pace helps in unleashing the true potential of the system. System updation especially a lot of security updates provides enhances security right from first day of the installation throughout the system's whole lifespan

Which systems service do we deal in ?

KNX, Creston, Lutron, Dynalite, Legrand, Bticino, Clipsal, Teletask, Raylogic, Rako, Helvar, Casambi, Mode, Control4, RTI, Savant, Elan, iRidium, LogicMachine & DMX. Our team is qualified and capable to work on any well known wired centralised system.

Do we deal only in wired centralized systems service ?

Currently yes. However, exploring a huge market of wireless retrofit systems will take some time for launching similar service model. We'll keep you posted via our social media posts.

What are the basic to-do's while going through a breakdown, especially lights ?

Staying in dark and understanding the importance of lighting unfortunately happens at the same time. Firstly, one should start locating the electrical DB with the help of torch, checking the breaker's status. If tripped (pointing downwards), then contact us and we shall arrange a site visit along with the vendor electrician (if needed) and lights vendor (if needed) as soon as possible.

Who all are considered to be part of the associated vendor list ?

Lights, Curtain/Blind Motors, Fans, Air-Conditioners (HVAC), Audio-Video (AV), Intercom/ICT (WiFi,SIP, EP-PBX, etc.), Access Control (door locks, biometric scanners, gate automation, etc.), Safety (window contact sensors, glass break sensors, fire alarm system with smoke alarms and sprinklers,etc.), Security (CCTV, VDP, etc.) and Mobile App Control (local/remote).